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Client Care Manager - Durham Vets4Pets

County Durham
Closing date
28 Feb 2023

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Job Details

Durham Vets4Pets are looking for a Client Care Manager to join their team on a Full Time basis.
What your typical day will look like:
Your focus is to provide team management for the front of house colleagues, and an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Role - Full Time Permanent (35 hours)
• Location: Durham Vets4Pets
• Type: Full time Client Care Manager role available with regular shifts during opening hours which Monday 8am-7pm, and Saturdays 8:30-12.30. Holiday cover will also be required.
• Benefits: Competitive wage, 12 days holiday (to start), retail discounts, + more

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
In addition, you will Lead the client care team and conduct performance management including but not limited to individual member and overall team performance, track attendance, Conduct bi-annual 1-2-1s, and annual appraisals, assist with recruitment where necessary, Process CPD, manage the team rota, keep on top of stationery needs and attend management meetings.

Person Specification
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance to colleagues and clients alike by keeping yourself fully up-to-speed with the practice services, policies and procedures. You are calm, attentive, firm but fair, and always focus on the team's needs and clients' experience.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. You are also able to handle confrontation and process and respond to complaints involving client care.
Your personality is infectious and along with your team mates, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

As you would expect from the market leader in small animal veterinary care we offer a supportive and friendly working environment together with career development opportunities, an excellent package and great benefits that include; competitive salary, CPD allowance, Pension and exclusive company discounts and rewards - including 20% off at Pets at Home, and the Vet Group.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.

Location : DH1 5HW


As the Companion Care Vets and Vets4Pets network of surgeries grow, we are continually looking for great people to come and be part of our exciting team. We have permanent employment opportunities available whether you are interested applying for a vet surgeon, vet nurse, administration or reception position.

At Companion Care and Vets4Pets we are very proud to have superb surgeries and wonderful opportunities to help develop your career. It’s by recruiting, rewarding and training the very best people, and by working together as a team, that we have grown to what we are today!

Find Us
Isambard House
Fire Fly Avenue
United Kingdom

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