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Technical Sales Advisor (Registered Veterinary Nurse) - Newcastle

Employer
CVS (UK) Limited
Location
Newburn, Newcastle Upon Tyne
Salary
Competitive Salary Plus Benefits
Closing date
11 Apr 2021

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Job Details

Are you a Registered Veterinary Nurse looking to make a move out of practice?

Here at Vet Direct Services we have an exciting opportunity for a Technical Sales Advisor to join our friendly and high performing veterinary distribution business on either a full time or part time basis.

Reporting into the Technical Sales and Marketing Manager you will be responsible for providing technical support, training sales and helping with any project work that needs extra processes around delivery and OrderWise (WMS). You will be supporting the Technical Sales & Marketing Manager, offering sales and technical assistance for the orthopaedic, equipment, consumables and uniform portfolios. You will also be liaising with the sales/customer service team to offer sales and technical support, as well as working alongside the repair departments to facilitate technical information for new and aged assets and offer technical support, training and videos to the Account Managers.

We are looking for someone to uphold our customer services values, and offer an expert level of verbal and written communication, both within their team and to external customers.

Duties and responsibilities to include:

  • To provide technical support, training sales and help with any project work that needs extra processes around delivery and OrderWise (WMS).
  • Promote Vet Direct / CVS values
  • Ensure deadlines are met
  • Deal with customer queries
  • Maintain good customer relationships
  • Maintain good team relationships
  • Develop People
  • Share skills
  • Encourage individual development
  • Facilitate mandatory training within team
  • Assist with technical sales information to be delivered to customers and team members.
  • Assist with project management and special projects.
  • Help develop technical libraries and resources around all technical products
  • Produce technical and training videos where needed
  • Develop and train technical information when required by internal and external customer service / sales teams
  • Ensure deliveries either from the warehouse or “direct” are coordinated and information shared
  • Flag up any product issues or late deliveries as early as possible and share the information with Project Manager, Contractor and / or Customer
  • Work with purchasing to refine and ensure accurate delivery times
  • Development and training of a technical support office based sales team
  • Contact customers to advise of any anomalies

Skills and experience required:

  • Good oral and written communication skills
  • The ability to work as part of a team
  • Excellent analytical and numerical abilities
  • Sound business knowledge
  • Accuracy and an eye for detail
  • A team player with a high level of dedication 

Are you interested in joining our team?

If so, please click "Apply Now" and we will be in contact with you shortly.

Company

CVS (UK) Limited was established in August 1999 to acquire and operate veterinary practices which were well established within their local community and had a reputation for high quality service.  It was recognised that the value of these businesses lay in the quality of their staff and the relationship they enjoyed with their existing clients. To build on this CVS provides professional management expertise in the areas of finance, personnel, practice management, Health & Safety etc,  thereby relieving the local staff of many administrative tasks, to enable them to concentrate on clinical care.

As the number of acquisitions increases,  so does the diversity of operational styles and approaches.  These are shared on a regular basis at meetings of all the clinical directors, giving each practice an opportunity to consider alternative approaches to common problems. New initiatives are considered by this group and then fed back to each of their businesses.

Since 2001 CVS has diversified by acquiring two businesses that offer veterinary histopathology and cytology, plus more general veterinary laboratory services. This provides a wealth of experience to the practice division and the profession in general.

A more recent development has been the focus in acquiring practices in close proximity to each other.  This enables the group to benefit from certain synergies, and provides an opportunity for internal referrals.  Through its support for quality CPD many of the company’s veterinary surgeons have acquired skills of value to their colleagues elsewhere in the group. CVS already employs veterinary Specialists who offer invaluable advice to their colleagues.

Other benefits have also emerged as the company has grown. The use of single suppliers for certain types of product has enabled CVS to get more competitive prices and better support from the manufacturers.  Care is taken not to compromise clinical judgment through its selection of products, and this is achieved by having a working party drawn from the Clinical Director team that considers all options and seeks agreement from their colleagues before arriving at a decision.

Further acquisitions are always being considered but care is taken to ensure that each one is compatible with the CVS culture. The key attributes are their location, their current standing in the local community, their overall performance and the willingness of the existing practice team to embrace the CVS approach to business.

 

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